• Accomplished technology manager, with deep expertise in systems architecture, networking, large-scale data storage systems and servers.
• Able administrator, proficient in budgeting, policy development, personnel development, vendor management and large purchasing projects.
• Leader in providing support for significant organizations (300+ personnel) and resource for broad range of issues related to IT (e.g., security, privacy, telecommunications, law, physical plant, etc.).

Reporting to VP/CTO, managed group of technicians/systems administrators for a $150M global public health consulting firm and literacy organization. Primary responsibility for Linux systems administration, Oracle database; worked on corporate IT initiatives. Consulted with African field offices on Windows/network security issues (firewall, virus, spam) and negotiated Internet connectivity with local vendors during trip.

Responsible for support of projects in 50+ offices. Worked with diverse groups of users. Initiated projects to upgrade connectivity, negotiated data contracts, provisioned several field offices in New England; taught classes, wrote documentation, worked with other groups within organization to enhance role and visibility of team.

Performed accounting systems upgrades from Windows 2000 Server/Oracle 8 to Linux/Oracle 9i, including database creations/moves, and production-ready installation and tailoring of Linux/Oracle server including rman.

Explored use of Open Source solutions for file serving, web services, and field office systems.

Staffed and managed 16-person department providing all functions of IT/Infrastructure including Database Administration, Systems Administration, Desktop Support teams for largest publicly funded genome sequencing center in U.S., with research grant revenue of approximately $80M per year. Set direction, formulated requirements, and negotiated purchase of hardware/software over a 4-year period with market value of $13M. Reporting to CIO, developed policies, set service levels, managed personnel and budgets, oversaw all aspects of operations.

Specific achievements include:

• Implementation of 7/24/365 support structure including automated system outage notification, ticketing system for efficient problem management; escalation protocols and user-communication procedures.
• Architecture of infrastructure, scaling from 3 workstations/54GB storage to 30+ SMP servers, VLM servers, database servers, and storage system including 55+TB SAN/NAS storage and tape robotics for backup and archive.
• Negotiated agreements with resellers, vendors, including collaboration-based pricing and academic agreements with a value of approximately $4M.
• Increased reliability, responsiveness and level of professionalism in department using negotiation, communication skills, excellent recruiting, and leadership by example.

Collaborations with other groups: member of construction committee (contributed to projects to increase facility size five-fold), Whitehead administration (recruiting new IT director for Whitehead), MIT Network Security group (security incident response and general collaborative assistance), Whitehead Employee Benefits committee (redesign of Institute benefits structure).

Planned and managed network and server architecture for new high-throughput laboratory (Sequencing Facility).

Implemented new practices and systems: RAID storage systems, Advanced File System, integrated backup/archive system, redesigned namespace, redeployed website.

Technical lead on Windows NT workstation/server issues; implemented NT domain, researched and evaluated NT/Unix integration strategies.

Top-to-bottom support of Macintosh in complex, mixed Mac-Unix computing environment and TCP/IP network in intense and fast paced research-based company. Managed customer satisfaction through education, one-on-one support, responsiveness, and communication of IS goals and responsibilities. Founding member of IS consulting practice.

Senior corporate expert on IBM mainframe and minicomputer systems; managed several systems and provided consulting to company management in direction and trends of IBM systems markets.

Led data center consolidation and major technology upgrade, including vendor negotiations, budgeting, and P&L forecasting.

Assumed Macintosh and Internet support roles for development and internet IT groups.

Managed support of central corporate servers and communications protocol testbed.

Solicited to assist in management of emergencies relating to worm infestations. Managed team responses through volunteers and IS&T staff; supervised response, researched and tested protocols for recovery, consulted with faculty, staff, students, and researchers on hardening strategies.

Two-phase project involved an assessment of issues in a growing and diverse biology laboratory in collaboration with Jill Mesirov of the Whitehead Institute/MIT Center for Genome Research (work product was a report to the faculty and administration highlighting specific recommendations); and collaboration recruiting a Director of Information Technology for the department (work included meetings, resume selection and review and several rounds of interviewing). Consulting took place in tandem with duties at Whitehead.

Programming: Python, Perl, PL/I, bal, bash shell scripting/utilities, C, SQL/PL.

Communications: TCP/IP (DNS, SMTP, ssh, HTTP, X11, etc.), Ethernet, Cisco IOS, SNA.

Professional           

Member USENIX/SAGE; MIT Network Security Team

Personal           

Hobbies include graphic design, bicycling, exercise, reading, the arts, food. On-air director of fundraising programming for public radio (WBUR, Boston); co-producer of special events, including Car Talk. Trustee of the Stanton Condominium, Brookline.

 

References are available on request.