K. M. Peterson

Professional Biography

K. M. Peterson works across traditional boundaries in Information Technology, with a passion for listening and teaching and a focus on helping those who use technology in an organization work more productively and efficiently. His experience spans over twenty years in all facets of Information Technology, across academic, scientific and commercial environments. He is a technical leader, with hands-on expertise in infrastructure: computer servers, network technologies, data management, and deployment and management to Public Cloud. He has built data centers and managed teams of systems administrators, database architects, network engineers, and end-user support specialists. A lifelong learner, he has gaining successive proficiencies in mainframes, client-server environments, and Internet, Open Source Software, and cloud-based IT. 

Currently, Mr. Peterson is responsible for operations for the AVOKE Analytics business of Intrado. Originally part of BBN Raytheon Technologies, his team managed all aspects of the infrastructure powering the product, which provides services on a web-based platform involving Internet telephony, machine learning, and a data pipeline. In 2015, the business identified a goal of attaining a PCI Level 1 assessment, and Mr. Peterson led the entire process from qualifying an assessment firm to the on-site audit, developing process and policies to meet PCI requirements. He had signature authority for the attestation and reports on compliance. He sat for and attained the CISSP in 2018. 

After the acquisition of AVOKE by Intrado, Mr. Peterson was assigned a leadership role as the business undertook migration of the service to Google Cloud Platform and Google Kubernetes Engine. His background and ability to adapt enabled him to drive the successful completion of the migration in February, 2021. 

Prior to his position at Intrado, he worked as a consultant, and continued his technical education. He worked on several projects after leaving Basis Technology Corporation, where he had managed a small but capable team, architecting a number of new applications, and providing backstop support in a complex and fast-paced environment. 

Previously, he was at John Snow, Inc., a global public health consulting firm, and was Manager of Information Technology Operations for the Whitehead Institute/MIT Center for Genome Research. At the Genome Center, he architected the production systems and managed teams that supported the largest contribution of data to the Human Genome Project, crucial to the overall success of one of the largest scientific efforts yet completed. 

His interest in science formed the initial core of his undergraduate education, but his focus on the human elements in business and the underlying connections with technology led him to broaden the scope of his studies, culminating in an undergraduate degree in Philosophy from Boston University. He maintains a vital interest in new technologies, and continues to advocate for technological literacy in the community.

Resume

Current as of September, 2021:

  1. PDF IconAdobe PDF version (Authoritative Version - Highly Recommended)
  2. text icontext version (for keyword extraction purposes)
  3. RTF IconRTF (suitable for viewing from Microsoft Word et al)

Please feel free to contact me!  Thank you.

K. M. Peterson
40 Stanton Road
Brookline, MA 02445-6839
+1 617 731 6177

Summary

Information Technology leader accomplished in building scalable systems, growing capable teams, and developing secure and reliable processes using expertise in multiple fields of Information Technology infrastructure.


Career Highlights

Tailoring Information Technology to solve problems with an eye on technical and business opportunities.


Experience

Director of Operations, AVOKE analytics, Intrado (formerly, Raytheon BBN Technologies, Cambridge, Mass.) 2014-Present

Responsible for all systems and network management for a business providing call center analytics including points of presence in U.S. and U.K., and Asia/Pacific region. Essential deliverables: telephony services, security/compliance, services monitoring.

“Critical resource” for business unit sale and acquisition due to breadth of responsibilities, knowledge and expertise.

Led virtualization DevOps for public cloud deployment (“bare-metal”, multiple virtualization technologies, to Kubernetes). Managed continuing information security assessment and monitoring processes, primary customer contact for network and telephony implementation projects and service providers.

Responsible for strategic direction for hybrid and multiple-cloud, network architecture and information security for business unit, and customer requirements for connectivity and security.


Independent Consulting 2010-2014

Utilized communication skills and deep technical knowledge to provide solutions for individuals and organizations; expanded competency in key areas through independent projects and development. Domains included Asterisk, IPv6, Linux, Network Monitoring (Zabbix), and email implementation (Postfix, DMARC, DKIM, Mailman) Amazon Web Services (AWS) S3, EC2, Glacier, and Route53. Delivered projects including Web Services integration, Windows Server and Macintosh networking, publishing systems, Internet security. Produced technical presentations on multiple topics. Writing at kmpontech.wordpress.com.


Director of Information Technology, Basis Technology Corp., Cambridge, Mass. 2006-2007

Upgraded IT for software and services company in Linguistic/Text Analysis market. Focused on highly technical, tailored solutions for network and systems infrastructure. Customers included commercial software and web services companies and U.S. Government. Managed a lean team providing engineering and support.


IT Manager, John Snow, Inc., and World Education, Boston, Mass. 2004-2005

Managed enterprise headquarters information technology team for $150M global public health consulting firm and literacy organization. Consulted with African field offices on Windows/network security issues (firewall, virus, spam) and negotiated Internet connectivity.


Consultant, MIT Network Security Team, Massachusetts Institute of Technology, Cambridge, Mass 2004

Recruited to assist in management of emergencies relating to worm infestations. Managed team responses through volunteers and IS&T staff; supervised response, researched and tested protocols for recovery, consulted with faculty, staff, students, and researchers on hardening strategies.


Manager, Computer Systems Operations, Whitehead Institute/MIT Center for Genome Research (now The Broad Institute of Harvard and MIT), Cambridge, Mass. 1998-2003

Staffed and managed 16-person department providing all functions of IT/Infrastructure including Database Administration, Systems Administration, Desktop Support teams for largest publicly funded genome sequencing center in U.S. with research grant revenue of approximately $80M per year. Set direction, formulated requirements, and negotiated purchase of hardware/software over a 4-year period with market value of $13M. Reported to CIO, developed policies, set service levels, managed personnel and budgets, oversaw all aspects of operations.


Senior Systems Administrator, Whitehead Institute/MIT Center for Genome Research 1996-1998


Manager, Systems Support, Vertex Pharmaceuticals, Cambridge, Mass. 1994-1996

Top-to-bottom support of Macintosh in complex, mixed Mac-Unix computing environment and TCP/IP network in intense and fast paced research-based company. Managed customer satisfaction through education, one-on-one support, responsiveness, and communication of IS goals and responsibilities. Founding member of IS consulting practice.


Consulting

Network Security Team, Massachusetts Institute of Technology, Cambridge, Mass. 2003-2004

Recruited to assist in management of emergencies relating to worm infestations. Managed team responses through volunteers and IS&T staff; supervised response, researched and tested protocols for recovery, consulted with faculty, staff, students, and researchers on hardening strategies.


Technology

Platforms: Linux, Macintosh; Amazon Web Services, Google Cloud Platform (Google Kubernetes Engine, Google Identity, Stackdriver, SDK), Docker, RHEV/KVM, SELinux, FreeIPA, MySQL, Elasticsearch/Logstash/Kibana (ELK), Nessus Cloud, Jira, Terraform, Puppet, Dell, HPE servers, Gemalto HSM, Windows.

Programming: Python, bash, shell scripting/utilities, Perl, C.

Applications: Microsoft Office, Adobe CC; Zabbix, Bacula, Apache HTTPD, Git, R.

Communications: TCP/IP, IPv6 applications, PKI, SSL/TLS implementation; VoIP (Asterisk, Freeswitch - SIP telephony; ITSPs in North America, Europe, Asia), DNS, Postfix, Juniper ScreenOS, Cisco IOS/ASA; GPG, Kea DHCP.


Education

B.L.S., Philosophy, Boston University, 1993

CISSP, 2018-2021

Personal

Hobbies include graphic design, bicycling, reading, travel, the arts, food. Trustee of the Stanton Condominium, Brookline.

This resume is available online: http://kmpeterson.com/resume